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iryo, the first private Spanish high-speed operator, the company, owned by Air Nostrum, Globalvia and Trenitalia, operates most of the Spanish high-speed routes, connecting 11 destinations: Madrid, Barcelona, Seville, Malaga, Cordoba, Tarragona, Valencia, Alicante, Cuenca, Zaragoza and Albacete. The company has an initial fleet of 20 new state-of-the-art trains.
The operator, which manages 30% of the total of High-Speed journeys, has made a total of 43,000 trips since the beginning of its operations, carrying more than 14 million passengers and obtaining a Net Promoter Score of 72% from passengers, which places it as a leader in the sector, and is the railway company with the best punctuality in high speed, obtaining 88% punctuality within 5 minutes on its routes, while the average for all lines in Spain stands at 83%.
iryo is quality, tourism and experience. The company offers its travelers flexible tickets without restrictive fares in which customers lose their money, and, in addition, they offer the option of extending that flexibility through the Open mode. They are committed to personalization, with four comfort classes for each type of traveler (Infinita Bistró, Singular Only YOU, Singular and Initial), and a new standard of Customer Experience with their own Assistants.
A unique mobility experience that is completed with a quality gastronomic offer on board with the creation of its own brand: Haizea, that can be enjoyed in 4 different proposals Menú Infinita Bistró, Menú de Mercado, Bar Restaurante and Bar Móvil.
It also has its own loyalty program, Club YO.
Top products: OPERATORS: 1. Leaders in quality, for you to enjoy the ultimate on-board experience. 2. Operator with the second highest number of connections, 70 daily connections between different points in Spain. 3. Flexible tickets on our four fares, so you can make changes. 4. High-quality cuisine under the HAIZEA brand. 5. iryo conecta: another step forward in integrated mobility. Whatever the path, we’ll take you there.
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